Shipping policy

Shipping Policy
Last updated: 11 September 2025
Contact: info@lunetea.us

Processing & Dispatch

• Orders are typically processed within 1–2 business days (Mon–Fri, excluding public holidays).

• You’ll receive a shipping confirmation email with tracking once your parcel leaves our facility.

Shipping Methods & ETA 

• USA: Standard 3–7 business days; Expedited 2–3 business days.

• Carriers we use include HDL, AusPost, USPS, UPS, and FedEx. Delivery timeframes are estimates and may vary due to carrier delays, weather, or peak seasons.

Shipping Address & Delivery

• Please use an address where someone is available during business hours to receive the parcel.

• If no one is available, carriers may leave the parcel at a safe location at their discretion.

• Once the carrier marks a parcel “Delivered”, it is considered delivered to the address provided.

Address Accuracy, Unclaimed, & Returned Parcels

• Please double-check your shipping address at checkout and on your order confirmation email.

• LUNE Tea isn’t responsible for parcels returned due to incorrect/insufficient addresses or unclaimed pickups.

Lost, Stolen, or Delayed Parcels

• All orders ship with tracking. If your parcel appears stalled or missing in transit, email info@lunetea.us and we’ll investigate with the carrier.

• Parcels marked “Delivered” by the carrier are considered delivered. We’re not responsible for theft or loss after delivery.

• If porch theft is a concern, consider shipping to a workplace, secure pickup location.
  

• We cannot modify delivery instructions once an order has shipped.

Order Changes & Cancellations

• Need to change your address or cancel? Email info@lunetea.us as soon as possible with your order number.

• We can assist before dispatch; once shipped, changes/cancellations aren’t possible.

Damage in Transit

• If items inside the parcel arrive damaged, contact info@lunetea.us within 14 days of delivery with:
  
  
• Order number
  
  
• Photos of the damaged item(s), inner packaging, and shipping label
  
  
• We’ll assess and, if approved, arrange a replacement, store credit, or refund.
  
  
• Cosmetic damage to the outer box alone isn’t considered a product defect if the contents are unaffected.
  

International Shipping 

• International orders may be subject to import duties, taxes, and fees set by your destination country. These are the customer’s responsibility and are not included at checkout unless specified.

• Transit times vary by destination and customs processing.

Target delivery days quoted are in business days and exclude local public holidays. Target delivery days are measured from the time the shipment leaves Singapore. Any delay at the destination countries is beyond the control of Lune Tea. Deliveries to areas outside major cities, or where your shipment is dutiable or held at customs may take longer.

---

Questions? We’re here to help: info@lunetea.us.