Terms of Service

Last updated: 11 October 2025

OVERVIEW

This website is operated by LUNE Tea (“LUNE Tea”, “we”, “us”, “our”). LUNE Tea offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Any new features or tools added to the current store are also subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our website. Your continued use of or access to the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

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SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least 18 years old (age of majority in Australia) or that you are the age of majority in your state/territory of residence and you have given us consent to allow any of your minor dependants to use this site.
You must not use our products for any illegal or unauthorised purpose, and you must not violate any laws in your jurisdiction (including copyright laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
Any breach of the Terms may result in immediate termination of your access to the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.
Headings used in this agreement are included for convenience only and do not limit these Terms.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on this site is not accurate, complete or current. Material is provided for general information only and should not be relied upon as the sole basis for decisions. Historical information may not be current. We may modify site contents at any time but have no obligation to update any information. You agree it is your responsibility to monitor changes.

SECTION 4 – MODIFICATIONS TO THE SERVICE & PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
We are not liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 4A – PRICING, TAXES & CURRENCY (AUS)

Unless stated otherwise at checkout, prices are shown in AUD. Shipping charges and any applicable duties/taxes (for international orders, if enabled) are additional and shown at checkout. Promotional codes cannot be used on prior purchases and may be subject to separate terms.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Refunds & Returns Policy.
We have made every effort to display as accurately as possible the colours and images of our products; we cannot guarantee your screen’s display will be accurate.
We reserve the right to limit sales of our products to any person, geographic region or jurisdiction, to limit quantities, and to discontinue any product at any time. All descriptions and pricing are subject to change at any time without notice.
We do not warrant that the quality of any products, services or information will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order you place. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order (including orders placed under the same account, credit card, or with the same billing/shipping address). If we change or cancel an order, we may attempt to notify you using the email/billing/phone provided at the time of order.
You agree to provide current, complete and accurate purchase and account information and to promptly update details, including email, phone, and payment information, so we can complete your transactions and contact you as needed.
For more detail, please review our Refunds & Returns Policy and Shipping Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools over which we neither monitor nor have control. You acknowledge we provide access to such tools “as is” and “as available” without any warranties or conditions of any kind and without endorsement. Any use of optional tools is entirely at your own risk and discretion and you should ensure you approve the terms provided by the relevant third-party provider(s). We may also offer new services/features in future which shall also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties. Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and we do not warrant and will not have liability or responsibility for any third-party materials, websites, products or services. Review third-party policies and practices before any transaction. Complaints, claims or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS

If you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments you forward to us. We are under no obligation to (1) maintain comments in confidence; (2) pay compensation; or (3) respond.
You agree your comments will not violate any right of any third party and will not contain unlawful, abusive or obscene material, viruses or malware. You may not use a false email address or mislead us or third parties as to the origin of comments. You are solely responsible for the accuracy of your comments.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information except as required by law.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions set forth in the Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any applicable laws or regulations; (d) to infringe upon our or others’ intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track personal information of others; (i) to spam/phish/pharm/pretext/spider/crawl/scrape; (j) for any obscene or immoral purpose; or (k) to interfere with security features of the Service. We may terminate your use of the Service for violating any prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY; ACL

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free, nor that results will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods or cancel the Service at any time without notice. You expressly agree your use of the Service is at your sole risk.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (ACL). To the extent permitted by law, our liability in connection with the supply of goods or services is limited, at our option, to: (i) in the case of goods—replacement, repair, resupply or refund of the cost of such goods; and (ii) in the case of services—resupply or refund of the cost of such services.
To the maximum extent permitted by law, LUNE Tea, our directors, officers, employees, affiliates, agents, contractors, suppliers and service providers shall not be liable for any indirect, incidental, punitive, special or consequential loss arising from your use of the Service or any products procured using the Service.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless LUNE Tea and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees, from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall be enforceable to the fullest extent permitted by law and the unenforceable portion shall be deemed severed. This shall not affect the validity and enforceability of any remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities incurred prior to termination shall survive termination. These Terms are effective unless and until terminated by either you or us. You may terminate at any time by ceasing to use our site. If in our sole judgment you fail to comply with any term, we may terminate this agreement at any time without notice and you remain liable for all amounts due up to and including the date of termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements or communications.

SECTION 18 – GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of Australia, and you submit to the non-exclusive jurisdiction of the courts.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates to our website. Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms should be sent to: info@lunetea.us